Friday, August 20, 2010

Worst. Airline. Ever.

Gotta be Delta.

So I've got a 3:50 out of San Antonio. I get to the airport gate and they are delayed until 4:27. So I go to the gate agent and say, you know, it doesn't look like I'll make the connecting flight in Atlanta, so why don't you just go ahead and switch my reservation to a later flight to Raleigh. No, no, no, no, you'll make it, no problem. I get on the plane, and, of course, we circle Atlanta in the air for awhile and I deplane at 8:20 to try to catch my 8:30 connection in another terminal. Needless to say, I don't make it.

Delta has a a station set up to assist passengers--I should suspect something is up when every other gate has a red "Missed Your Flight?" sign with a "Swipe and Go" machine. The cusmoter service there says, well, the later flight to Raleigh, you know the one you asked us to put you on in San Antonio? Well that's sold out. Good news, though, there's a plane tomorrow morning.

I feel like saying "I told you so" but I've had a long day and I've been sick on the plane, etc. so I say "fine, just give me my hotel voucher and I'll take the morning flight." Well, sir, the hotel will be at a REDUCED rate for you...

Ummm....reduced?

Yeah, only $59.

Delta is not going to give me a voucher for causing me to miss my connecting fault? No, we don't do that unless it is our fault that you missed the connection. Ummmm....but it is your fault. No, it's air traffic control's fault because the weather shut down the airport earlier....that's why your flight in San Antonio was delayed. But that's also when I told you to put me on the later connection and you declined to so because you, Delta, said the plane would still arrive in time to make the connection.

Guess I won't be flying Delta again any time soon.

1 comment:

katty said...

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