Monday, August 02, 2010

GoDaddy Rocks

Okay, so I'm probably going to get howls of derision from people who are really tech savvy, but since I've often posted about customer service nightmares I've had (I'm looking at you Blockbuster), it's only fair that I mention some positive experiences.

For the last year and a half, I've had my personal film blog, hosted on GoDaddy. Today I had a technical issue that was giving an error message instead of my site.

I called the 24/7 help line at 11:30 at night, spoke to an ACTUAL PERSON (within a 10 minute wait time) who resolved my issue.

Having the tech support allows me to focus on the content of my site, which is what web hosting should be all about. For a very reasonable price, GoDaddy allows me to create a site that I think looks great and is kept up to date.

Plus, the service person I spoke to was very knowledgeable. He neither spoke to me like I was an idiot nor tried to shove more products down my throat. It's so weird to get good customer service these days that when you do it almost feels like, "That didn't just happen, did it?"

Thanks GoDaddy.

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